Privacy Policy

Kitchen with navy island, cream cabinetry and pendant lights

HOPE Kitchens & Interiors Limited – Privacy Policy  

Last updated: September 4, 2026

1. Introduction  

HOPE Kitchens & Interiors Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your  privacy.  

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an  enquiry, book an appointment or engage our services.  

We are registered with the Information Commissioner’s Office (ICO) under UK data protection legislation.

2. Who We Are  

HOPE Kitchens & Interiors Limited  

Unit 15, Clos Pen Carreg  

Aberaeron, Ceredigion  

SA46 0DX  

Email: isabel@hopekitchens.co.uk  

Phone: 01545 578431  

We are a kitchen and interior design studio oƯering design, supply and installation services.

3. Personal Data We Collect  

We may collect the following information:  

  1. a) Information you provide directly  
  • Name  
  • Email address  
  • Phone number  
  • Project details and requirements  
  • Property address (for quotations and surveys)  
  • Appointment bookings  
  • Communication and enquiry history  
  1. b) Information collected automatically  
  • IP address  
  • Browser type and device information  
  • Website usage data (pages visited, time on site, clicks)  
  • Cookies and tracking technologies  
  1. c) Information from third party tools (where applicable)  
  • Website analytics providers (such as Google Analytics)  
  • Contact form or CRM systems  
  • Social media platforms  
  • Online booking systems  

We do not collect sensitive personal data unless it is voluntarily provided and directly relevant to your project (for example  accessibility requirements). 

4. How We Use Your Data  

We use your personal data to:  

  • Respond to enquiries  
  • Provide quotations, design proposals and project information  
  • Arrange consultations, surveys and showroom visits 
  • Deliver our design, supply and installation services  
  • Maintain records for accounting and legal purposes  
  • Improve our website and customer experience  
  • Communicate updates relevant to your project  
  • Manage bookings and appointments  

We do not sell or share your data with third party marketing organisations. 

5. Legal Basis for Processing  

Under UK GDPR, we process your data on the following bases:  

  • Contract – to provide services or respond to enquiries  
  • Legitimate Interest – for business operations, scheduling, follow ups and improving service  • Consent – for cookies, analytics and optional communications  
  • Legal Obligation – for financial and regulatory requirements 

6 . Data Storage and Security  

We take appropriate measures to protect your data, including:  

  • Password protected systems and devices  
  • Secure and encrypted email providers  
  • Trusted cloud based platforms  
  • Restricted internal access  
  • Ongoing system updates and monitoring  

Data is retained only as long as necessary:  

  • Enquiries and quotations: up to 24 months  
  • Project and financial records: 6 years  
  • Email communications: as required for project reference  
  • Analytics data: typically up to 14 months  

7. Data Sharing  

We may share your data with:  

  • Website hosting providers  
  • Email and communication platforms  
  • CRM or booking systems  
  • Payment processors (where applicable)  
  • Trusted suppliers and installers involved in your project  
  • Accountants for compliance purposes  

All third parties are required to comply with UK GDPR and handle your data securely.  We do not sell your personal information.  

We do not knowingly transfer personal data outside of the UK without appropriate safeguards in place. 

8. Cookies and Tracking  

Our website may use cookies to:  

  • Improve performance and usability  
  • Analyse visitor behaviour  
  • Enhance user experience  
  • Support integrated tools such as maps, booking systems or social media  

You can manage or disable cookies through your browser settings.  

Further details are available in our Cookie Policy. 

9. Your Rights 

Under UK GDPR, you have the right to:  

  • Access your personal data  
  • Request correction of inaccurate information  
  • Request deletion of your data  
  • Withdraw consent where applicable  
  • Object to certain types of processing  
  • Request restriction of processing  
  • Request data portability  
  • Lodge a complaint with the ICO  

To exercise your rights, please contact:  

Email: isabel@hopekitchens.co.uk 

10. Children’s Privacy  

Our services are not intended for individuals under the age of 16, and we do not knowingly collect data from children.  

11. External Links  

Our website may contain links to third party websites. We are not responsible for their content or privacy practices.  We recommend reviewing their policies before providing personal information. 

12. Changes to This Policy  

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with  the updated date shown above. 

13. Contact  

For any questions regarding this Privacy Policy or your data, please contact:  

HOPE Kitchens & Interiors Limited  

Unit 15, Clos Pen Carreg  

Aberaeron, Ceredigion  

SA46 0DX  

Email: isabel@hopekitchens.co.uk  

Phone: 01545 578431